Cancellation Policy

Foxé understands that sometimes schedules change and therefore requests at least 24 hours notice when canceling, rescheduling or making changes to your appointment. Appointments canceled within 24 hours will incur a 30% fee, and appointments resulting in a  “no-show” will incur a charge of 50%. A credit or debit card number is required to hold your appointment. Unfortunately we are having to enforce this policy due to the number of people not showing up with zero explanation. If you cannot provide card details, you are welcome to pay a deposit of 50% the appointment value into our account or instore. You may also purchase gift cards from our online store to the value of your deposit. Thank you for your understanding on this matter! 

Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.

If you have any questions regarding our policies please give us a call at 06 7566460. 

Thank you for booking your service with Foxé, we can’t wait to pamper you!